Ray Daily
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App started to crash on 4/24/2020 so as of right now it's useless for tracking our fleet of vehicles! Received an update on 4/27 that resolved the issue. Thank you for your response. This is a great tool for our business and I always recommend using your service. We've been using Reveal Manager for over 2 years and it works very well. Thanks for the quick fix.
22 people found this review helpful
Verizon Connect
May 6, 2020
Thanks for the update Ray! I'm happy to hear our timely fix resolved your issue and that you're still enjoying the Verizon Connect Reveal Manager app. Your feedback is always valued so don't hesitate to reach out to us at reveal.support@verizonconnect.com or give us a call at 844-617-1100.
Idil, Product Team
A Google user
Verizon Connect has absolutely terrible service. Had for 3 years worked well when it was Fleetmatics. Customer service don't have a clue what's going on. Been transferred to manager after manager to help resolve issues, but they seem to be moving around in company then have to start all over again. Been dealing with this sorry company and customer service for 8 plus months to get issues resolved. Do get wrapped up with Verizon Connect.
13 people found this review helpful
Verizon Connect
July 25, 2019
I'm sorry to hear that you're having issues with our app and our customer service. I can assure you Jan that is not a normal occurrence or the experience we aim to provide you. I'd like to understand the issues you're running into, please email me at idil.osman@verizonconnect.com to better help you.
Idil, Product Team
Brian Adams
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UPDATED: Uninstalled and reinstalled app after Reveal performed maintenance on the system. App now works well, with current info available. Worked well when it was Fleetmatics. Since Verizon has taken control, it's prone to crashing and riddled with bugs. Additionally, the "live map" on android only shows a cache image of where the vehicles were 72 hours ago, which isn't helpful.
18 people found this review helpful
Verizon Connect
June 3, 2020
Thanks for your feedback, Brian. I'm happy to hear you're enjoying the Verizon Connect Reveal Manager app after our recent release. What you're reporting was found to be a bug and we released a fixed shortly after it was reported. We aim to provide the best experience for our users and your feedback helps us do so.
Idil, Product Team